Customer Service will be open on Saturday from 9am to 4pm ET and closed on Sunday.

Contact us at: info@stevemaddencanada.ca

Customer Service will be open on Saturday from 9am to 4pm ET and closed on Sunday.

Steve Madden Canada (v1)

<p style="text-align: justify;">Only digital Gift Cards purchased on SteveMadden.ca can be redeemed online.</p><p style="text-align: justify;">Physical Gift Cards may only be purchased and redeemed in Steve Madden Canada retail locations.</p>

Only digital Gift Cards purchased on SteveMadden.ca can be redeemed online. Physical Gift Cards may only be purchased and redeemed in Steve Madden Canada retail locations.

Can Gift Cards be used on SteveMadden.ca?

Billing & Shipping

How will I know if my order is confirmed and what my order number is?

Can I make changes or cancel my online order?

Can I change the style, colour or size after an order is placed?

When will my order ship?

How can I track the status of my order?

What should I do if my tracking says delivered but I didn’t get my order?

What if I place an order and Steve Madden doesn't have the item in stock?

What is a Pre-order item? What if I want to cancel a Pre-order?

When will my AfterPay/Klarna installments begin for a Pre-order item?

What is the refund process for my cancelled AfterPay/Klarna Pre-order item?

Orders

What forms of payment are accepted for online purchases, and when am I billed?

What is AfterPay/Klarna?

Can Store Credits be used on SteveMadden.ca?

What sales tax will I be charged on my order?

What shipping options are available in Canada, and what are the fees?

Can I select expedited shipping for Pre-order items?

Can I ship an order to a P.O. box?

Can I ship an order to a foreign country?

Can I ship an order to multiple addresses?

What is SteveMadden.ca's Return Policy?

Can I return merchandise to a Steve Madden Store?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with AfterPay/Klarna?

Can I exchange an item for another size, colour or style?

What is your policy on damaged items?

How do I return an item I received as a gift?

SteveMadden.ca Purchases

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Steve Madden Purchases at other retailers

Retail Store Purchases

Returns

What is a Steve Madden Gift Card?

How can I purchase/redeem a Steve Madden Gift Card?

How can I check the balance of my Steve Madden Gift Card?

Gift Card Terms and Conditions

Gift Cards

Is it safe to use my credit card?

Where can I learn more about your Privacy Policy?

What browser works best with the SteveMadden.ca site?

Privacy & Tech Support

Promotion Rules

Promotion Exclusions

How can I get a discount code?

Promo Terms & Conditions

Can Gift Cards be used on SteveMadden.ca?Updated 2 months ago